Shipping Policy
Last updated: October 10, 2026
Immersd Labs orders are made and shipped from fulfilment centres in the United States. This policy explains where we ship, how much it costs and how long delivery usually takes.
Where we ship
We currently ship to street addresses in the 48 contiguous United States and Washington, D.C. We are unable to ship to Alaska, Hawaii, US territories or international addresses at this time. We hope to offer more destinations in the future.
Shipping rates
| Method | Order total | Cost | Delivery time once shipped |
|---|---|---|---|
| Standard (USPS Ground Advantage) | $50 or more | Free | 2–4 business days |
| Standard (USPS Ground Advantage) | Under $50 | $4.95 | 2–4 business days |
| Express (USPS Priority) | Any | $9.95 | 1–3 business days |
The free shipping threshold is based on the order subtotal after discounts and before taxes. Each monthly subscription delivery is charged shipping using the same rates.
Processing time
Each order is prepared for you and usually leaves our fulfilment centre within 2–5 business days. Including delivery, most Standard orders arrive within 4–9 business days and most Express orders within 3–8 business days of being placed. Business days are Monday to Friday, excluding US federal holidays.
Express shipping speeds up delivery, not processing. Delivery times are estimates, not guarantees. During busy periods or bad weather, or because of carrier delays, your order may take longer.
Tracking
We will email you a tracking link once your order ships. If you haven't received it within 6 business days of placing your order, please check your spam folder and then contact us.
Changes and cancellations
Orders are sent for fulfilment quickly. If you need to change your shipping address or cancel, email us within 1 hour of placing your order. We will do our best to help, but once an order has been accepted for fulfilment, it can no longer be changed or cancelled.
Address accuracy
Please check your shipping address carefully at checkout. If an order is returned to us because the address was incorrect or incomplete, or because it went unclaimed, we will contact you. We can reship it once you confirm a correct address, and you will need to pay the reshipping cost.
Late, lost or damaged orders
If your tracking hasn't updated for 7 business days, or your order hasn't arrived 10 business days after its estimated delivery date, email us. We will look into it with the carrier.
If your order arrives damaged, or contains the wrong item, email us within 14 days of delivery with your order number, a photo of the item and packaging, and a short description of the problem. Once your claim is approved, we will send a replacement or refund your original payment method.
For details on refunds and returns, please see our Refund Policy.
Contact us
Email hello@immersdlabs.com and include your order number. We aim to reply within 2 business days.